Roomy Base

What if it’s not right for my home?

Choosing a sofa online can feel like a big decision. Sometimes you only know if the size, colour, comfort or overall feel is right once it’s actually in your home.

That’s why we offer a 60 Day Trial.

You’ll have up to 60 days from the day your order is delivered to live with your sofa and make sure it works for your space.

If it’s not quite right, simply get in touch and we’ll help you arrange a return.

60 Day Trial

Our 60 Day Trial applies storewide to eligible products purchased directly from us.

If you decide your product isn’t right for your home, contact us within 60 days of receiving your order.

As long as the product is returned in good condition, with no damage, stains, heavy wear, misuse, strong odours or missing parts, we’ll accept the return and provide a full refund.

Whether it’s the size, colour, comfort, style or simply how it feels in your space, you don’t need to keep something that doesn’t feel right for your home.

Collection

Once your return has been approved, we’ll help arrange collection from your address.

You won’t need to organise the return yourself.

After collection, we’ll take care of the product through our local donation, recycling and responsible recovery partners wherever possible.

Returned sofas and furniture are not resold as new products.

Refunds

Once your product has been collected and checked, your refund will be processed back to your original payment method.

If the product is returned in good condition, you’ll receive a full refund.

A full refund may not be available if the product has been damaged, stained, heavily used, affected by strong odours, has missing parts, or shows wear beyond what would reasonably be expected during a home trial.

How to Start a Return

To start a return, contact us at support@ozdesignsofa.com or through our Contact Us page with:

• your order number
• a few clear photos of the product
• a short note letting us know you’d like to return it

Our team will review your request and guide you through the next steps.

Faulty or Damaged Products

The 60 Day Trial is designed for change-of-mind returns.

It does not affect any rights you may have if your product arrives faulty, damaged, incorrect or not as described.

If there’s an issue with your order, please contact us as soon as possible and we’ll help make it right.

OZ Base

Keep your sofa fresh from the ground up.

Worried about moisture or mold under your floor sofa?
OZ Base is designed to gently lift your sofa off the floor, allowing air to circulate freely underneath. It’s the perfect solution for homes in humid climates or with concrete floors.

· Prevents mold and moisture build-up

· Improves ventilation and extends sofa life

· Easy to roll out and pack away

· A smart upgrade for a fresher, longer-lasting sofa.

Please note: the OZ Base is only available as an add-on and must be purchased together with one of our sofas.