60-Day Home Trial

Buying a sofa online is a big decision. We want you to feel confident that you've found the right one for your home.

That's why every OZROOMY sofa comes with a 60-Day Home Trial.

Take your time. Sit back, stretch out, have a nap, and enjoy your sofa in your own space.

If it doesn't feel quite right, just let us know within 60 days of delivery. We'll help you with the return and provide a full refund for your sofa.

60 Days to Feel at Home

Your 60-Day Home Trial begins on the day your sofa is delivered.

You're welcome to use your sofa as you normally would at home. We simply ask that you take reasonable care of it during the trial.

To be eligible for a return under our Home Trial, your sofa must be in good, hygienic condition, free from significant stains, damage, excessive wear, strong odours, mould, pest infestations or missing parts.

If you decide it's not the right fit, simply email support@ozroomy.com within 60 days of receiving your order.

Free Returns in Metro Areas

We believe returning a sofa should be simple.

If you live within one of our eligible Australian metropolitan collection areas, we'll arrange to collect your sofa from your home, completely free of charge.

No need to organise a furniture courier or worry about getting your sofa back to us.

For addresses outside our eligible metro collection areas, you'll need to arrange and cover the cost of returning your sofa to our designated Australian warehouse.

Please contact us before arranging a return. Our team will confirm your collection eligibility or provide the appropriate warehouse details and return instructions.

All returns must be arranged with OZROOMY in advance.

No Box? No Problem.

We know that once your sofa expands, getting it back into its original box isn't always possible.

And that's perfectly fine.

You don't need to compress your sofa or fit it back into its original packaging.

We simply ask that your sofa is kept clean and protected during collection or transport. Our team will guide you through any necessary preparations.

A Second Home for Your Sofa

Just because a sofa isn't the right fit for your home doesn't mean it can't be perfect for someone else.

We don't put used Home Trial sofas back into our new-product retail inventory.

Where possible, we aim to give returned sofas a second life by donating them to people in need, supporting local community organisations or arranging other responsible reuse options.

When donation isn't suitable, we'll explore appropriate recycling or recovery options.

Less waste, more good. That's how we believe furniture should be.

Your Refund

Once your return has been completed and the sofa's condition has been verified, we'll process a full refund of the returned product's purchase price to your original payment method.

For eligible metro returns, home collection is free.

For returns outside our eligible collection areas, return transport costs are your responsibility under the 60-Day Home Trial.

We may request photographs of your sofa before arranging collection to help confirm its condition.

If your sofa has significant damage, stains, excessive wear, strong odours, missing parts or other issues beyond reasonable home use, it may not qualify for a refund under this trial.

A Little Feedback Goes a Long Way

If something wasn't quite right, we'd love to hear about it.

Whether it's the comfort, colour, size or simply how the sofa fits your space, your feedback helps us keep making better furniture.

No lengthy forms or complicated explanations. Just an honest conversation.

Your Consumer Rights

Our 60-Day Home Trial is an additional benefit offered by OZROOMY and does not limit your rights under the Australian Consumer Law.

Your rights to remedies for faulty products or products that do not meet applicable consumer guarantees continue to apply independently of this trial, including after the 60-day period.

For any questions about your Home Trial or returns, please contact support@ozroomy.com.