Shipping & Delivery

Getting your new sofa home should be simple.

We deliver across Australia with trusted delivery partners, helping your OZROOMY sofa arrive safely and with minimal fuss.

Here's everything you need to know about delivery times, shipping costs and pre-orders.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

Delivery Area Estimated Time
Melbourne Metro 2–3 business days
Sydney Metro 3–6 business days
Brisbane, Canberra & Adelaide Metro 5–8 business days
Perth Metro 10–14 business days
Regional Victoria 5–8 business days
Other Regional Areas 12–18 business days

Delivery times are estimates and may vary depending on your postcode, carrier availability and public holidays.

In Stock or Pre-Order?

In-stock items: We aim to dispatch within 2 business days, so your new sofa can be on its way as soon as possible.

Pre-order items: An estimated availability date will be displayed on the product page before you order. Once your sofa arrives at our warehouse, we'll prepare it for dispatch and keep you updated.

Please note that pre-order lead times and delivery transit times are separate.

You'll receive an email once your order has been dispatched.

Have a question about your delivery? We're happy to help at support@ozroomy.com.

FAQs

check_box

How much does delivery cost?

Delivery costs depend on your postcode and the size of your order.

Simply enter your delivery details at checkout to see the available delivery options and shipping cost before placing your order.

check_box

What does standard delivery include?

Our standard delivery service brings your order to your ground-floor front door or another accessible ground-level entrance.

Deliveries generally take place Monday to Friday during business hours, excluding public holidays.

Standard delivery does not include carrying items upstairs, delivery inside your home, assembly or packaging removal.

For larger deliveries, the carrier may ask you to arrange assistance with moving the boxes after delivery.

check_box

How will I know when my sofa is arriving?

We'll email you when your order is dispatched.

Depending on the delivery partner, you'll also receive tracking information or be contacted directly to coordinate delivery.

Not all specialist furniture carriers provide live tracking, but we're always happy to help with delivery updates.

check_box

Can I order a sofa that's currently on pre-order?

Absolutely!

If your chosen sofa is available for pre-order, you'll find the estimated availability date on its product page.

We'll keep you informed of any significant changes. If your sofa becomes available earlier than expected, we may arrange an earlier dispatch and let you know.

check_box

Can I change my delivery address?

Of course. If your order hasn't been dispatched, contact us at support@ozroomy.com and we'll help update your delivery details at no extra charge.

Once your order is with the delivery partner, changes may still be possible, although additional carrier fees may apply.

check_box

Can items in the same order arrive separately?

Yes! We normally send everything together to keep delivery simple and minimise shipping costs.

If you'd prefer to receive available items sooner, contact our team and we'll explore split delivery options.

Additional shipping charges may apply, and we'll confirm these with you before proceeding.